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Security Bank says technical issues resolved following backlash

by Carl Santos

Security Bank on Thursday said it had suffered technical issues that prevented customers from making necessary transactions for two days.

The bank reported on Wednesday that technical issues hit the following services:

  • Security Bank Online (web and mobile app)
  • DigiBanker
  • Cash and Trade Portal
  • Salary Advance (SALAD)
  • PESONet
  • Branches
  • Payroll
  • eKYC

People took to social media to complain about the system downtime.

https://twitter.com/tomhonrada/status/1681878806892793856

On Thursday afternoon, the bank said its services and channels ”are back up and available” as of 1:45 p.m.

Security Bank technical glitch resolved
Screenshot of Security Bank’s announcement on its official Facebook page (July 20, 2023)

It also apologized to its customers.

”Operations are business as usual. We apologize for the inconvenience and appreciate your patience and understanding,” it said.

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