BI strengthens

The Bureau of Immigration has strengthened its feedback mechanism to better serve the public.

Immigration Commissioner Norman Tansingco issued an order to implement revised electronic and manual feedback forms for all its offices nationwide.

“These feedback forms would allow the BI to see areas for improvement, so we can study how to make things better,” he said.

“Apart from complaints, of course, we would also appreciate receiving comments on processes that we are doing well, so we can continue doing them,” he added.

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He said the feedback forms must be available and placed in highly visible areas.

Tansingco’s action came following a social media post about a passenger complaining about the lack of accessible feedback mechanisms for the bureau as well as her difficulty in securing the names of the immigration officers who she talked to.

He reiterated the proper wearing of nameplates as well as identification cards.

Tansingco directed all immigration supervisors at the country’s ports to report any violation to his office, warning that non-compliance would warrant strict disciplinary action.

“As public servants, we should remain accountable for our work,” he said.

BI strengthens

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