THE government’s Inter-Agency Response Center advised victims of scams to report the incident to authorities rather than “rant on social media.”
According to the Cybercrime Investigation and Coordinating Center, they can make a report to the parent or main financial institution or through them using their hotline 1326.
The CICC made the remark after many GCASH users reported on social media of losing money from their accounts.
GCash calmed that public by stating that an ongoing “system reconciliation process” resulted in the incidents to errors but assured the public that their money and accounts are safe.
“We encourage the public to please report to CICC if they were affected by the recent e-wallet loses. We may be able to assist them if they call 1326 so they can be assisted in the investigation instead of posting their losses in social media,” CICC Executive Director Alexander Ramos said.
“Your social media platforms will not in anyway assist you nor resolve your losses in your e-wallets,” he added.
Filipinos tend to turn to social media so as to raise awareness over several incidents and call government attention.
The CICC said they are aware of the situation and are coordinating with GCash.
The IARC hotline 1326 is toll-free and operates round-the-clock from Mondays to Sundays, including holidays.
