Quezon City launches chatbot to counter domestic violence

THE Quezon City government launched last Saturday, November 25, a computer program designed to aid victims of domestic violence.

Users of ”Chatbot Sophia” can chat with the program about the signs of abuse, the steps to take to leave an abusive relationship, and how to help a friend.

Sophia also helps victims gather and store potential evidence of the abuse, informs them about their rights, and guides them to the nearest support available.

Its anonymity and user-centric design also ensure that victim-survivors can ask for assistance without fear.

“The development of Sophia involves extensive research and collaboration with experts in domestic violence, psychology, and technology. We ensured that Sophia was not only technologically advanced but also emotionally intelligent. Programming allows us to interact with users in a way that is understanding, respectful, and sensitive to the complexities of domestic violence,” said Rhiana Spring, founder of Sophia.

Mayor Joy Belmonte said Quezon City ”is taking the lead in incorporating AI to improve service delivery to its people, and we are delighted that this extends to the realm of gender equality, of which we are among the country’s leading advocates.”

The local government partnered with the Embassy of Switzerland and the non-government organizations SPARK! Philippines and Spring ACT for the project.