Tambay no more: Starbucks reverses its open door policy

STARBUCKS is shutting the door on its nearly seven-year open door policy, now requiring customers to buy something to stay inside its stores. 

The popular American chain of coffeehouses announced its new code of conduct on Monday, which aims “to ensure that our spaces are prioritized for use by our customers”. 

Starbucks spokesperson Jaci Anderson also insisted that they are imposing a rule also done by other retailers. 

“We want everyone to feel welcome and comfortable in our stores,” said Anderson. 

“By setting clear expectations for behavior and use of our spaces, we can create a better environment for everyone.”

The policy includes the chain cafes, patios, and even the use of restrooms. 

The policy on bathroom access became a flashpoint for Starbucks following a controversial 2018 incident in Philadelphia, where two Black men were denied access while waiting for a business meeting. 

The store’s practice of asking non-paying customers to leave was captured on video, sparking public outrage and backlash against the company. The men were arrested but weren’t charged. 

At the time, Starbucks Chairman Howard Schultz emphasized that he didn’t want anyone to feel “less than” if they were denied access, underscoring the company’s commitment to inclusivity.

“We don’t want to become a public bathroom, but we’re going to make the right decision a hundred percent of the time and give people the key,” Schultz said.

Following the incident, Starbucks implemented an open-door policy. This meant that the restrooms in the stores that have them would be open to all. 

But in 2022, Schultz also said that the policy might have to end due to some safety issues. 

Meanwhile, the new code of conduct will also ban discrimination or harassment, consumption of outside alcohol, smoking, vaping, drug use and panhandling. 

It also warns that violators will be asked to leave and states that law enforcement may be called if necessary. 

Starbucks also announced that employees will receive training on how to enforce the new policy effectively.